Tag: Fca
Articles tagged with "Fca"
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FCA complaint reporting is changing — here’s what small UK businesses can copy to reduce escalation
The FCA’s updated complaints reporting rules focus on clearer categorisation, consistent definitions, and better records. Small UK businesses can borrow the same discipline to acknowledge promptly, set expectations, and reduce unnecessary back-and-forth.
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Consumer Duty complaints emails: a practical acknowledgement & next-steps flow (with less escalation)
Turn the FCA’s Consumer Duty good practice into a calm, compliant complaint-acknowledgement and next-steps email flow: clear ownership, clear timelines, sensible evidence requests, and support for customers in vulnerable circumstances.