The "Hover" Moment
We have all been there. You have drafted a reply to a difficult customer or a sensitive WhatsApp message. You are ready to send it, but your finger hovers over the button. You read it again. Does it sound defensive? Did you promise too much? Is that sentence ambiguous?
When you are emotionally invested in your business, it is hard to be objective about your own writing. Reply Check is our new feature designed to give you that objectivity. It acts as a second set of eyes, scanning your drafts for risks you might have missed in the heat of the moment.
How Reply Check Works
Unlike our drafting tools which write the response for you, Reply Check analyses text you have already written. You simply paste your draft—whether it is a formal email or a quick WhatsApp message—and the tool reviews it against eight specific risk categories.
Within seconds, you receive a simple assessment:
"Looks good": Your draft is safe to send.
"Worth a look": There are minor tonal issues to consider.
"Needs attention": The draft contains high-risk language that could escalate the situation.
Spotting the Hidden Risks
We often write things with the best intentions that land poorly with the reader. Reply Check scans for specific patterns that typically cause trouble for small business owners:
Emotional Escalation: Detecting tone that might inflame a tense situation.
Over-promising: Highlighting commitments like "I will fix this today" that can be hard to keep.
Ultimatums & Threats: Identifying language that might corner the reader.
Blame & Accusation: flagging phrasing that sounds like you are assigning fault.
Legal/Liability Risk: Spotting wording that might unintentionally expose you to liability.
Dismissive Language: Pointing out phrases that minimize the customer's concern.
Ambiguity: Highlighting unclear language that invites misinterpretation.
Missing Acknowledgment: Notifying you if you haven't addressed the customer's core concern.
Free vs. Unlimited: Diagnosis and Cure
We believe every business owner deserves to know if their message is,risky. That is why Unlimited users and Free users alike can run unlimited checks.
Free Plan: You get the full diagnosis. You can see the overall risk assessment and view exactly which themes were flagged in your text. This allows you to spot the problem and edit it yourself.
Unlimited Plan: You get the "cure." The tool provides safer, professional wording alternatives for every issue found. You can apply these suggestions one-by-one or update a whole theme at once, watching your draft transform in a live preview before you finish the review.
Private and Secure
Your drafts are your business. Reply Check is built with a strict privacy focus: Nothing is sent, and nothing is shared. The analysis happens securely, ensuring your private customer communications stay private.
Confidence in Every Message
Whether you are handling a complaint or just answering a query, you don't need to rely on guesswork. Reply Check helps you spot the difference between being helpful and being liable, ensuring you can hit "send" with confidence.